What is my PIN number or password?How do I retrieve my PIN?
Answer
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Please note that your Library PIN is not the same as your NUSNET password (which you use to access IVLE and NUS Mail).
NUS students
By default, your PIN (Personal Identification Number) is your student SMARTCARD PIN issued by the NUS Computer Centre.
If you don't know or remember your SMARTCARD PIN, you can use the Retrieval of Smartcard PIN service which will email your PIN to your NUS email address.
Note : This is a service by the NUS Computer Centre and only works if you have not changed your default PIN before.
If this doesn't work, please approach library staff at the loans desk for a reset.
NUS staff
Please note that for Staff the Staff library pin is not the same as your Smartcard pin.
By default, your PIN (Personal Identification Number) is your staff number or in rare cases your NRIC number or your passport number without alphabet/s. You are advised to change it to a ANY combination of numbers up to a maximum of 8 numbers. If you have forgotten your PIN and the default PIN doesn't work, please approach library staff at the loans desk for a reset.
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External members/Term card holders
By default, your PIN (Personal Identification Number) is your Singaporean NRIC no. or your passport number without alphabet/s. If you have forgotten your PIN and the default PIN doesn't work, please approach library staff at the loans desk for a reset.
If you are sure you have the correct PIN and still cannot access the system, please ensure you have entered the correct matric/staff/membership number. Enter all alphanumeric characters as they appear on your membership, staff or matriculation cards.
Trouble Shooting
If you are unable to login to library loan account (mylinc) please ensure
1.If you are new staff or student who recently joined us, your profile might not be setup yet. You can wait a few days or contact us with details of your problem and we will assist you. Depending on the profile, you might already be able to access eresources immediately.
2. You are using Internet Explorer 7/8/9, Firefox, Chome or Safari . All other browsers are currently not officially supported and may have issues.
3. You are entering your staff number or matriculation number and Not your NUSNET ID.
4. You have entered your Library Pin correctly. If you have forgotten or do not know your Library pin please see above.
