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Attention : For new NUS Students and Staff, it may take a few working days before your library record is created. We apologize for the inconvenience caused and we seek your understanding. |
Please note that your Library PIN is not the same as your NUSNET password (which you use to access Canvas and NUS Mail).
NUS Students/NUS Staff/Term Card Holders/External Members:
If you have forgotten your Library PIN, you can reset it by following the instructions listed below.
First, head to the page where you login to your library account. You should see an option to Reset your PIN:
Next, key in your Matric Number/Staff Card Number/External Membership Card Number:
An email will be sent to the email address that is registered with us. If you do not receive any email, please contact Loans & Membership at loans@nus.edu.sg or call us at 6516 6949 for assistance:
Once you have received the email, there should be a link that will allow you to reset your Library PIN. Do note that the link is only valid for 3 hours. On clicking the link, you will need to enter your Matric Number/Staff Card Number/External Membership Number followed by your new Library PIN:
If you are still unable to access your Library Account after trying to reset your Library PIN, please contact Loans & Membership at loans@nus.edu.sg or call 6516 6949 for assistance.
For loans related queries (e.g. renewals, membership, fines), please email Library Loans & Membership or call 65166949.
NUS Staff and students may email Technical Services (eResources) to report e-resource access issues or connection problems. Please include screenshot of error message encountered.
For all other queries, please use the question form on this page, or please email askalib@nus.edu.sg