Answered By: Yuan Ye Last Updated: Jun 11, 2015 Views: 72482
New incoming students , you will be considered a student of NUS only when you officially matriculate (pre-matriculation isn't sufficient). Upon official matriculation, it may take a few working days for the library record to be ported over. For new staff please see troubleshooting guide.
Please note that your Library PIN is not the same as your NUSNET password (which you use to access IVLE and NUS Mail).
By default, your PIN (Personal Identification Number) is your student SMARTCARD PIN issued by the NUS Computer Centre during Pre-Registration (seen screenshot below)
If you don't know or remember your SMARTCARD PIN, you can use the Retrieval of Smartcard PIN service to retrieve your library pin.
Note : This is a service by the NUS Computer Centre and only works if you have not changed your default PIN before.
If this doesn't work, please approach library staff at the loans desk for a reset.
Please note that for Staff the Staff library pin is not the same as your Smartcard pin.
By default, your PIN (Personal Identification Number) is your staff number printed on your staff card (see screenshot below).
If that fails, try your NRIC or FIN Number without letters. You are advised to change it to a ANY combination of numbers up to a maximum of 8 numbers. If you have forgotten your PIN and the default PIN doesn't work, please approach library staff at the loans desk for a reset.
If you are new staff who recently joined us and have access to your NUS email, you probably can access eresources immediately, but your profile for the library portal and loan account might not be setup yet. You can wait a few days or contact us with details of your problem and we will assist you by informing the Library IT department.
External members/Term card holders
By default, your PIN (Personal Identification Number) is your Singaporean NRIC no. or your passport number or FIN number without alphabet/s. If you have forgotten your PIN and the default PIN doesn't work, please approach library staff at the loans desk for a reset.
If you are sure you have the correct PIN and still cannot access the system, please ensure you have entered the correct matric/staff/membership number. Enter all alphanumeric characters as they appear on your membership, staff or matriculation cards.
For corporate card holders, please check with the staff member of this corporation who was issued the card.
If you are unable to login to library loan account (mylinc) please ensure
1.If you are new staff or student who recently joined us, your profile might not be setup yet. You can wait a few days or contact us with details of your problem and we will assist you. Depending on the profile, you might already be able to access eresources immediately.
2. You are using Internet Explorer 7/8/9, Firefox, Chome or Safari . All other browsers are currently not officially supported and may have issues.
3. You are entering your staff number or matriculation number and Not your NUSNET ID.
4. You have entered your Library Pin correctly. If you have forgotten or do not know your Library pin please see above.
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