Answered By: Ming Guang Han
Last Updated: Mar 08, 2017     Views: 100566

 New incoming students, please note that you will only be considered a student of NUS when you officially matriculate (pre-matriculation isn't sufficient). Upon official matriculation, it may take a few working days for the library record to be ported over. For new staff please see troubleshooting guide.

 

Please note that your Library PIN is not the same as your NUSNET password (which you use to access IVLE and NUS Mail).

NUS Students/NUS Staff/Term Card Holders/External Members:

If you have forgotten your Library PIN, you can reset it by following the instructions listed below.

First, head to the page where you login to your library account. You should see an option to Reset your PIN:

Next, key in your Matric Number/Staff Card Number/External Membership Card Number:

An email will be sent to the email address that is registered with us. If you do not receive any email, please contact Loans & Membership at loans@nus.edu.sg or call us at 6516 2016 for assistance:

Once you have received the email, there should be a link that will allow you to reset your Library PIN. Do note that the link is only valid for 3 hours. On clicking the link, you will need to enter your Matric Number/Staff Card Number/External Membership Number followed by your new Library PIN:

If you are still unable to access your Library Account after trying to reset your Library PIN, please contact Loans & Membership at loans@nus.edu.sg or call 6516 2016 for assistance.


 

 Trouble Shooting   

If you are unable to login to library loan account (MyLINC) please ensure

1.If you are a new staff or student who recently joined us, your profile might not be setup yet. You can wait a few days or contact us with details of your problem and we will assist you. Depending on the profile, you might already be able to access eresources immediately.

2. You are using Internet Explorer 7/8/9/10/11, Firefox, Chome or Safari . All other browsers are currently not officially supported and may have issues.

3. You are entering your staff number or matriculation number and Not your NUSNET ID.  

4. You have entered your Library PIN correctly. If you have forgotten or do not know your Library PIN, you can reset your library PIN here.

5. For corporate card holders, please check with the staff member of your organization who was issued the card if you require your company's Library PIN

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