Answered By: Andy Quek
Last Updated: Aug 11, 2015     Views: 1654

If you click on the download icon without saving the file, or if your PC hangs while the file is opening, the system will still consider it as one download.

If you would like to reset the downloading, you should:

1. click on the highlighted pdf file, you will be asked to complete a download request form by clicking on the hyperlink:

 

2. Complete the request form by selecting the listed problems of not being able to download the file. 

 

3. Click on the Send Request Form button, a message will be shown:

4. You can now continue to re-download the reading. 

Do remember only ONE reset is permitted.

If you had encountered technical difficulties and need to download again the pdf after the one time reset, please call 6516 2080 or email ITcare@nus.edu.sg 

For other enquiries, please call 6516 2024 or email  clbfrm05@nus.edu.sg

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