Answered By: Ming Guang Han
Last Updated: Jun 11, 2015     Views: 3138

If you are unable to access your library record via myLINC (, the possible error messages are:

  • Invalid PIN
  • Cannot locate patron record

Invalid PIN
This means that your PIN is incorrectly entered.  If you have  forgotten your pin, see this.

Cannot locate patron record
This means that your library membership number is incorrectly entered.  The library membership number is your staff number, matriculation number or library card number (if you are an external member).  Please type in the alphanumeric characters as they appear on your membership, staff or matriculation cards. For NUS students or staff, please note that this is not the same as your NUSNET ID/ NUS email account.

Some examples

        Staff: 012345
        Undergraduate: U081234B
        Postgraduate:  HT096460U
        Undergraduate/ Postgraduate (AY2010/2011-  ) : A0066355B
        External member: LP01234Z

If you are still unable to access your library record, please approach library staff for assistance.

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