Answered By: Mi-Kyeong Kam
Last Updated: Oct 07, 2022     Views: 589

There has been an upgrade of security level across all browsers, and many of our links will lead to the 'Your connection is not private' error page. The methods here generally work in resolving this technical issue. Please ensure that all your browsers' privacy/security settings are Strict/Enhanced.

Method 1. Reload page

if you see the "Your connection is not private" error message on your browser, the first and most straightforward method you can try is to reload the page.


Method 2. Try using another browser, such as Safari or Firefox


Method 3. Open an incognito window or the private mode of your browser

For Chrome: The easiest way to open an Incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS). Another way is to click on the menu on the upper right - the three vertical dots - and select New Incognito Window from the list.

For Firefox: From the keyboard, a private browsing session can be called up using the combination Ctrl-Shift-P (Windows) or Command-Shift-P (macOS). Alternately, a private window will open from the menu at the upper right of Firefox -- three short horizontal lines -- after selecting New private window.

For Microsoft Edge: At the keyboard, the combination of Ctrl-Shift-N (Windows) or Command-Shift-N (macOS) opens an InPrivate window. Or click on the menu at the upper right -- it's three dots arranged horizontally -- and choose New InPrivate Window from the menu.


Method 4. Clear Your Browsing Data

One method to try when getting the "Your connection is not private" error is to delete the stored data in your browser, such as cookies or cache, images, and files.

    1. Click on the three dots in the top-right corner and then on History.
    2. Hit the Clear Browsing Data option on the left.
    3. Tick the boxes under the Basic tab to clear your browser cache and cookies, or go to the Advanced tab for more options.
    4. On the Time range drop menu, select All time.
    5. Press Clear data once you're done.
    6. Close the browser and restart the new browser to access the resource.


Method 5. Turn on Enhanced protection

After you do methods 1 to 4 and still encounter an error message, follow these steps:

    1. Click on the three dots in the top-right corner and then on Settings.
    2. Hit the Privacy and Security option on the left and then on the Security.
    3. Select Enhanced protection to turn on enhanced protection.
    4. Close the browser and restart the new browser to access the resource


You can also open a new tab of the respective browsers and paste the following URL to get to the security settings directly :

For Chrome Security page, please select Enhanced protection - chrome://settings/security

For Firefox Browser Privacy page, please select Strict  - about:preferences#privacy

For Microsoft Edge browser, please select Strict  - edge://settings/privacy

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