Answered By: Raven Sim
Last Updated: Nov 19, 2019     Views: 776

Most of the articles requested via the Document Delivery Service (DDS) will be made available in electronic form, though some will be made available only in hard copy.

All articles received electronically by the Library will be sent directly to the requester’s desktop electronically for requests made by the eligible NUS staff and students. This will reduce the turn-around time for the delivery of the articles as well as negate the need for requesters to come to the Library in person to collect the articles. The speed and convenience offered by the electronic document delivery service is facilitated by the use of the software Ariel (a document transmission system over the Internet).

DDS will notify you via your e-mail when the article is received, so please check your e-mail regularly! For electronic copies, you will be e-mailed an URL with a request number, which you will use to access your articles via your Web browser. All articles will be delivered in Portable Document Format (PDF). 

The service is Web-based and the articles are kept in the Library server for only one week. If you are going to be away on conference or vacation leave, please inform DDS so that arrangements can be made to leave your article in the Library server longer. Should you encounter any problems accessing articles sent to you electronically, please contact the DDS staff at 6516-2036 or

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