Answered By: Library IT Service
Last Updated: Jan 17, 2023     Views: 59336

Do make sure you have installed the proxy bookmarklet correctly and you have used it on the correct page, that is, the vendor/publisher pages and not the NUS Libraries' page.

The reasons why the proxy bookmarklet does not work are as follows:

1. Library does not have access to the item through that vendor/publisher page

The same journal article can be available on different multiple sites and we may actually have the article full-text online in another, publisher, aggregator or subscription agent site but not on the current page you are using the proxy bookmarklet on. Hence, the error message from a site we do not have access to: "URL Not Configured. You are trying to access a resource that the NUS Library Proxy Service has not been configured to work with."

2. The database/platform does not properly support this method of access

It is possible that the proxy bookmarklet may not work on some databases. Please email us for assistance with the link of the database you are trying to access if you do encounter such issues.

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